Mission

JMA’s mission is to help clients continuously improve the impact of their services.

Core services

JMA is a strategic planner, analyst and change management consultant in the areas of education, health and public service.

• Linkages between the industries of education, health and public service include:the need for innovation and continuous improvement in these industries
• the need for managing the human dimension of change
• the need for dynamic strategic planning
• the need to evaluate, modify and enhance service provision.

The following core services are provided:

• evaluation
• research
• strategic planning and management
• user needs analyses and business plans
• development of innovation models
• feasibility studies
• market analyses and marketing plans
• measurement and development of staff capabilities
• implementation strategies and project plans
• project management
• change management strategies
• professional writing, from articles to case studies and reports.

Special competencies and capabilities

In our work we have demonstrated specific capabilities and competencies, including our:

• ability to understand the needs of a variety of clients from the education, health and government sectors
• experience in business and strategic planning across multiple contexts and organisations
• conceptual framework for understanding the cycle of adoption of new technologies and new professional practices
• understanding of the levels of usage of new technology, and the need to assist personnel to not plateau at the entry level
• understanding of corporate change and alternative ways to manage it
• understanding of the stages and nature of project management of new technologies
• an understanding of different learning styles and appropriate methodologies, in relation to using new technologies and techniques
• experience as educators and trainers, including knowledge based learning and competency based training
• understanding of the psychological aspects of the human-technology interface
• ability to produce high quality written reports, under pressure and on time.

Reasons for uniqueness

JMA is able to offer a unique blend of services because we are able to relate to and work with personnel at different levels of an organisation:

• the philosophic and conceptual level
• the management and supervisory level
• the practitioner operational level.

Hence, we are able to consult

• with Chief Executive Officers, on the conceptual level on issues such as matching corporate aims with new work practices
• with managers, on issues such as user acceptance and implementation planning
• with general staff, on supervising and using new practices.

JMA is flexible and can communicate effectively with:

• service providers
• regulators, policy makers, bureaucrats
• users/end users, clients, customers
• product developers, equipment suppliers.

Source of uniqueness

This unique blend of services springs particularly from Dr John Mitchell’s:

• combined studies in business and education: Doctorate in Education program (1997-2004), M.Ed.Admin program (1986-1990), MBA study program (1997-2000), following BA (Hons), Dip Ed (1970-74)
• experience as a writer for many audiences and contexts, including for the Commonwealth Government, 14 universities, TAFEs, school systems, hospitals and a variety of corporate audiences
• experience with the media and in marketing educational and community services
• proven ability to provide a bridge between producers and users
• experience as a statewide manager for a State educational system
• experience as a leading consultant in numerous national projects.